Everything you need to know before you start.

Asak Design is a design-as-a-service studio operated by Asak Digital in Bandung. You get design work through a dedicated workspace, as a monthly subscription.

Choose a subscription plan and pay. Your workspace opens right away with a dedicated project manager assigned to your account.

No. Subscriptions run cycle to cycle with no lock-in past the current period.

There is no free trial. Review the scope on our Pricing and Services pages, then start with the plan that fits.

A curated pool of vetted designers, coordinated by the project manager assigned to your account. You brief your PM, not individual freelancers.

A slot is one active request your plan can work on at a time. Higher tiers unlock more parallel slots, so more requests move at once.

Submit as many as you like: the backlog is always open. Each plan then completes a set number of standard tasks per billing period, and they move into an open slot in the order received.

Days remaining in your current cycle carry over to when you resume, so paid time is never lost.

Yes. Cancel whenever you like and your subscription stays active until the end of the period you already paid for.

Yes. Move up or down between cycles, and the change takes effect on your next renewal.

Work outside the agreed scope is quoted separately. Tell your PM early so it can be scoped and priced before work continues.

If we reject a request before work begins, you get a full refund for that cycle. Once work has started, fees for that cycle are generally not refundable. If a request needs to change or stop, tell your PM early and we will work it out.

Indonesian clients are billed in IDR; international clients in USD. You choose your region when you start.

Indonesia pays via QRIS, virtual accounts, and e-wallets. International clients pay in USD by invoice.

Prices are shown before any applicable tax. Indonesian invoices include VAT where required; export-of-service invoices are handled per your region.

Subscriptions are billed in advance for each cycle and run until you cancel. Each cycle invoice is issued automatically and you pay it from your workspace.

We retry and notify you. Your workspace stays open for a short grace period so you can update payment before access pauses.

Most subscription requests turn around in a few business days, one at a time per active slot.

Subscriptions include unlimited revisions within an active request; extra rounds beyond the plan scope are quoted separately.

Everything arrives through your workspace: files, milestones, and PM updates in one place, with nothing to track over email.

Yes. Your board shows what is queued, in progress, and delivered, so status never depends on asking someone.

Tell your PM what needs to change. Subscription revisions are unlimited and run until you approve.

You do. Once an engagement is paid in full, ownership of the approved deliverables and their source files transfers to you.

Source files are included on delivery for every engagement.

We may feature non-confidential work in our portfolio unless you ask us not to. Tell your PM if you want to opt out.

No. Communication is mediated through your PM and the platform, so quality and continuity stay consistent even if the assigned specialist changes.

Delivered files remain yours. You keep access to already-approved work in your workspace history.