Terms of Service

1. Who we are

Asak Design is a design subscription operated by Asak Digital, based in Bandung, Indonesia. These terms are an agreement between Asak Digital and the client account holder using the subscription.

2. Definitions

Client means the person or organisation that holds the account. Subscription means the recurring plan purchased on this site. Request means a brief submitted from the workspace. Task means one standard deliverable of roughly four hours of work, as defined on our pricing page. Slot means one request being worked on at that moment. Deliverables means the final files we hand over. Workspace means the private board where requests, files, and messages are exchanged.

3. Accounts & eligibility

You must be at least 18 years old and have the authority to bind your organisation to use the subscription. You are responsible for the accuracy of your account details and for keeping your password secure. Verify your email before accessing your workspace, and do not share access with people outside your organisation.

4. What the subscription covers

Every plan is a recurring subscription that completes a set number of standard tasks per billing period, as stated on the plan you purchase and defined on our pricing page, handled one active slot at a time. You may submit as many requests as you like; the plan limits how many tasks we start and finish in a period, not how many you may send. We do not sell one-off or fixed-scope engagements on this site.

5. Billing & renewal

Subscriptions are billed in advance for each cycle and continue until you cancel. We issue the invoice for the next cycle automatically and you pay it from your workspace; we do not charge your card again on our own. Plan price, billing cycle, task quota, and slot count are shown on the pricing page and on the plan you purchase before you pay. If a cycle goes unpaid, we give you a short grace period before the subscription is paused.

6. Requests, queue & slots

Each plan includes a set number of active slots. Requests beyond that number wait in a visible queue on your board and start once a slot frees up. A project manager splits each brief into standard tasks and that split is shown on the board before work starts. You can pause a subscription between cycles and any remaining days carry over to your next active period.

7. Turnaround & delivery

Turnaround times shown on our pricing and services pages are estimates in business days, not guaranteed delivery dates unless we agree to one in writing. We deliver work through your workspace and notify you at each milestone.

8. Revisions

Revisions inside an active request are unlimited and handled in the same slot. A revision that turns the brief into different work counts as a new task and draws on your monthly quota.

9. Client responsibilities

You are responsible for providing timely feedback so requests can move forward. Briefs must be accurate and complete, and any materials you supply, such as logos, photos, or text, must be ones you have the right to use. Delays in feedback or materials can extend turnaround times.

10. Ownership & license

Until the billing period in which a deliverable was produced is paid in full, we retain ownership of the work in progress. Once payment clears, ownership of the final approved deliverables and their source files transfers to you. We may show non-confidential work in our portfolio unless you ask us not to.

11. Third-party assets

Some deliverables use licensed fonts, stock photography, or other third-party assets. These are licensed for the use stated in your request; extending that use, such as a different product or a resale, may require a separate license from the original provider.

12. Communication & non-solicitation

To protect both sides, communication with the designers working on your requests is mediated through the platform. You agree not to engage, hire, or contract directly with any designer introduced to you through Asak Design for twelve months after your last active subscription.

13. Acceptable use

Do not use the subscription for unlawful content, to infringe the rights of others, or to request work you do not have the right to commission. We may decline or stop work that breaches these terms.

14. Payments, fees & taxes

Subscriptions billed in USD are sold and processed by Creem, our merchant of record, which handles the checkout, the payment instrument, and the receipt for those orders. Subscriptions billed in IDR are processed through Tripay. We never receive or store full card details. Prices shown exclude VAT where applicable; Indonesian invoices include VAT at the prevailing rate, and export-of-service invoices follow the rules of your region. You are responsible for any taxes owed in your own jurisdiction beyond what we collect.

15. Refunds & cancellation

You can cancel at any time from your workspace. Cancellation takes effect at the end of the current billing period, your board stays open until that period closes, and we charge no cancellation fee. Subscription fees are not refunded for partial periods or for tasks you did not use. If we start no task at all in a period you paid for, write to biz@asakdigital.com within 30 days of that payment and we refund that period in full. Pausing works as described in the Requests section. Raise any billing problem with us first; we answer refund requests within 5 business days.

16. Suspension & termination

We may suspend or terminate an account that breaches these terms, misuses the platform, or fails to pay outstanding fees. You may close your account at any time; outstanding fees for work already delivered remain payable.

17. Liability & indemnity

We deliver our work with reasonable care and skill. To the extent permitted by law, our total liability for any claim arising from the subscription is limited to the amount you paid for the billing period the claim relates to. You agree to indemnify us against claims arising from materials you supplied without the right to use them.

18. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond reasonable control, such as natural disasters, internet or infrastructure outages, or government action. We will notify you and resume work as soon as reasonably possible.

19. Changes to these terms

We may update these terms as the subscription evolves. Material changes are communicated through your account. Continued use after a change means you accept the updated terms.

20. Governing law & contact

These terms are governed by the laws of Indonesia. Disputes are first handled through good-faith discussion; if unresolved, they fall under the jurisdiction of the courts in Bandung, Indonesia. For any question about these terms, contact us at the address below.